Return & Cancellations

Last Updated: January 5, 2024 Thank you for your purchase from Laura Rose Jewelry. We hope you love your order. However, if you are not completely satisfied for any reason, you may request a return at our discretion for a refund, store credit, or exchange, subject to the terms outlined below. Return Process To request a return, you must complete our official Customer Return & Cancellation Claim Form, available through our Website. Once your claim has been submitted, reviewed, and approved, you will be issued a Return Merchandise Authorization (RMA) number. After receiving your RMA number, securely package the item in its original packaging and ship it to the return address provided with your RMA instructions. You are responsible for all return shipping costs. We strongly recommend using a trackable shipping method, as we are not responsible for lost or damaged return shipments. Returns Eligibility All returns must be postmarked within fourteen (14) days of the original purchase date. Items must be returned in new, unused condition, with all original tags, packaging, and labels intact. A 15% restocking fee will be applied to all approved returns. Items marked as “final sale,” “on sale,” discounted, or reduced-price are not eligible for return, refund, exchange, or store credit—no exceptions. Deposits & Cancellations for Custom Orders Deposits made toward custom order design and consultation are non-refundable. If a design has been completed, a $200 design fee will be retained. If canceled before design work begins, a 20% cancellation fee will apply. Age Requirement & Underage Purchases You must be 18 years of age or older to place an order through https://Laura Rose.com/ If a purchase is made by an individual under the age of 18—whether with or without parental consent—that sale is final and not eligible for a refund, return, exchange, or store credit. Parents or legal guardians are solely responsible for purchases made by minors using their payment methods or accounts. Refunds Once your returned item is received and inspected, we will process your refund or exchange. Please allow up to fourteen (14) days from receipt of the return for processing. Refunds may take one to two billing cycles to appear on your statement, depending on your payment provider. You will be notified by email once your return has been processed. Non-Returnable Items (Exceptions) The following items are not eligible for return or exchange: All custom-made or made-to-order products, including but not limited to: Custom pendants Chains Necklaces Rings Earrings Bracelets Watch bezels, bands, and accessories Any other custom or personalized items If your item arrives damaged or defective, please submit a Customer Claim Form immediately and follow the standard claim process. Custom Order Considerations Laura Rose Jewelry offers custom, made-to-order jewelry that requires skilled labor, materials, and production time. All custom orders are budget-based and handcrafted. Before submitting a custom order, please carefully review all specifications and details. Once production begins, changes, revisions, or cancellations may be impossible or impractical due to cost and labor already incurred. Clear, timely, and respectful communication with your assigned sales representative is essential to ensure your order meets expectations. Deposits are required to begin custom work and renderings. Digital 2D/3D renders are provided after deposit confirmation. Customers must verify all design details, colors, and specifications prior to production. Budget limitations must be clearly communicated at the start of the process. Buy-Back & Material Value Policy Laura Rose Jewelry does not offer a traditional buy-back program for custom or one-of-one jewelry. However, select items may be eligible for materials value consideration, which reflects the current market value of raw materials (such as precious metals or gemstones) and excludes labor, craftsmanship, or design value. Eligibility and valuation are determined solely at our discretion. Questions If you have questions about this Return Policy or your order that are not addressed here, please contact Customer Support through the Website.